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Frequently Asked Questions
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What area is needed for the rental products to be set up?The rental products require a flat and level area that matches the size of the products. This can include grass, concrete, and carpet. Additionally equipment that requires power, an electrical outlet is necessary for set up within 50 feet. We will supply all the required electrical cords for the set up.
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Do you set up and breakdown the rental equipment?Yes. However, all disposable items on equipment must be cleared at time of pick up. An additional charge would be incurred if delivery driver has to clean up prior to breaking down. All equipment delivered must remain in the same location and area delivered to.
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What types of payment do you accept?Currently, we are only accepting Zelle. A 30% deposit of your total order is due upon reservation, the balance is required a week before pickup or delivery.
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What happens if any of the rental products are damaged?While we do not charge a standard breakage fee on our orders, you may incur additional charges for broken, extensive stain that cannot be removed or missing items upon pick up.
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What if I need to speak to someone?You may contact us at 302-314-5325.
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What is your weather policy?If only we could predict the weather! If weather conditions are questionable, due to wind, rain, etc., we will contact the you prior to delivery. In the event of cancellation due to weather, deposits/payments are non-refundable and will be credited towards a future reservation within one calendar year from the date of original booking. Please consider having a backup indoor option for your event so the party can go on regardless!
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What if there is no electrical access?We can provide a generator for an additional fee if you do not have power source within 50 feet of the bubble house or moon bounce.
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Do you set up bounce products outdoor?Yes we do. However, it has to be on a level surface. We CANNOT set up on wet/muddy grounds, rocks, near dirt or uneven surfaces.
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